FAQ

If you have a question which is not in this section, please contact us.

GENERAL

 

1. Why should I book with Macedoniahotels?
Macedoniahotels is Macedonia's leading online travel website. We offer over 150 hotels at all destinations across Macedonia. Our reservation agents are highly experienced holiday experts, who can help you plan and book a holiday in Macedonia. In addition, Macedoniahotels strong relationships with hotel chains, resorts and tour operators ensures that you get the best prices for your accommodation.

2. Can I make a booking over the phone?
Yes, you can call us at +389 (2) 3224 659. You can also send us a booking request via email to mailto: This e-mail address is being protected from spambots. You need JavaScript enabled to view it and This e-mail address is being protected from spambots. You need JavaScript enabled to view it

3. How do I make a booking for group travel?
All group booking requests can be mailed to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it You can call us at +389 (2) 3224 659

Try to include as many details of your travel as possible, such as, number of adults and children traveling, preferred dates and destinations, budget, etc.

4. How do I know that my booking is confirmed?
Whether a booking is made online or over the phone, an email confirming your booking will be sent to you. This email will include your reservation number and other travel details.

5. How can I make a hotel booking for a destination not listed on the site?
You can send a request to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it We will revert to you within 24 hours. You can call us at +389 (2) 3224 659. We will attempt to find hotels and/or vacations to the destination of your choice.


ITINERARY


6. How will my hotel booking or vacation package be confirmed?
For all hotel bookings made on the website, you will receive your confirmation number, via email, immediately after completing your reservation.


For hotel and vacation packages initiated and/or booked over the phone, our reservation agents will process all your travel details and check for availability with the hotel. You will receive a confirmation over email as soon as we receive a confirmation from the hotel.


CHANGES and CANCELLATIONS


7. Can I change my hotel booking?
Yes, however certain charges may apply for making changes. The charges are based on policies laid down by the hotel.

8. Can I cancel a part of the group that is traveling with me?
For a hotel or vacation booking, you can cancel a part of your booking, however cancellation charges imposed by the hotel may apply.

9. What if my hotel voucher is lost or stolen?
Please report stolen or lost vouchers to Macedoniahotels via phone or email; we will invalidate the same. We will then issue another voucher if it has not already been utilized.

10. How can I contact Macedoniahotels?
You can call us at +389 (2) 3224 659
You can email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it


PAYMENTS and CHARGES


11. Will I have to pay any charges if I cancel my hotel or package booking?
All hotels have different cancellation policies. Our cancellation policies and charges will depend on those laid down by the hotel on which bookings have been made. Macedoniahotels will charge €10 as a processing charge for all cancellations above and beyond the charges by the hotel.

12. What forms of payments can I use when making a booking?
For online hotel bookings, only Visa and Mastercard credit cards are accepted.
For offline hotel and vacation bookings, Visa, Mastercard. You can also make payments using cash deposits in UNI Bank Macedonia.

13. If I cancel a hotel or package booking, how does Macedoniahotels refund me?
Payments made by credit card will be reversed on the card. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. The cheque will be mailed to you. Any applicable cancellation charges will be applied prior to making refunds.


PRIVACY and SITE SECURITY


14. Is macedoniahotels.mk a safe site to make online bookings?
Yes. We're committed to protecting your information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using market-leading firewall technology; we are Certified. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

15. What is our privacy policy?
Macedoniahotels undertakes all possible measures to ensure that your personal details are not compromised. Our privacy policy outlines measures undertaken by us to protect your personal details.

16. What are the terms and conditions that will apply to all bookings?
All transactions undertaken on www.macedoniahotels.mk and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

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